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Platform Use Cases Pricing FAQ
WhatsApp Business API – Messenger & Messaging API
– 360dialog ist verifizierter WhatsApp Solution Provider (BSP)
– Direkter Zugriff auf die WhatsApp Business API für Ihr Unternehmen
– Regionales GDPR-konformes Hosting möglich
– Enterprise On-Premise Setups in ihrer Cloud
– 360dialog speichert keine Messages nach Delivery zum Kunden
– Keine proprietäre Doku zusätzlich zur WhatsApp Doku notwendig!
360dialog WhatsApp Messenger API
- Whatsapp Business API & On-Premise
- GDPR-konforme deutsche Server
- Einfache Integration auf Basis WhatsApp Doku
- Sandbox verfügbar
- Offene API für Integrationen mit CRM, Team Inbox, Chatbot, Help Desk, etc
- Hochperformante API – 100 % Zustellrate
- WhatsApp Account Erstellung im Self-Service
Einzelhandel
Kundenservice via WhatsApp hilft dem Kunden, wo er gerade ist. Ermöglichen Sie Pre-Orders, machen Sie Ihre Dienstleistungen noch erreichbarer für Ihre Kunden.
IOT & Automotive
Machen Sie Ihre IOT Infrastruktur erreichbar via WhatsApp. Ihren Kunden öffnen ihre Autos oder schalten Ihre Heizungen an, alles via WhatsApp. Integrieren Sie via WhatsApp Business API und ersparen Sie sich und Ihren Kunden eine weitere App.
Telekommunikation
Ob Feedback sammeln via WhatsApp oder das Erschließen der KMU-Kundschaft. 360dialog stellt OTT-Services für Telcos in deren eigener Infrastruktuktur zur Verfügung.
Versicherungen & Fintechs
Erweitern Sie Ihre Aktivitäten im Vertrieb und statten Sie Ihre Teams mit DSGVO-konformen Zugängen zu WhatsApp aus, der relevantesten Kommunikationsplattform für Ihre Kunden.
Personalmanagement
Ob interne Kommunikation oder Personalsuche via WhatsApp, machen Sie sich verfügbar für ihre Mitarbeiter und Kunden in dem Kanal, der benutzt wird. Via WhatsApp Business API brauchen Sie keine zusätzliche App auf dem Smartphone, können Use Cases wie Zeiterfassung oder Abwesenheitsmanagement bequem erstellen.
Jetzt Zugang zu WhatsApp Business API holen!
360dialog ist mit der API basierten Messaging-Plattform Ihr WhatsApp Business Anbieter aus Berlin mit über 7 Jahren
Erfahrung im Bereich Marketing Automation. Mit der 360dialog API können wir passgenau auf Ihre WhatsApp Business
API Anforderungen eingehen. Holen Sie sich Sandbox-Zugang!
Preisliste* WhatsApp Business API iPaaS (Integration Platform)
* Preise gelten ab dem 1.1.2021 und nur für Neuverträge
Monthly License Fee per hosted WABA or Number
WhatsApp Session Messages or Conversations
Available Bandwidth
User-initiated & Business-initiated Conversations
Direct Access to WhatsApp Business API
Service Level
Monthly fee for dedicated Regional Hosting
Standard Support
WhatsApp Official Business Account (green badge)
Professional
Most scalable
Most scalable
99 €
WhatsApp Session Messages or Conversations
Unlimited
We NEVER charge any extra cost per session message or conversation!
Available Bandwidth
Peaks up to 20 messages per second without latencies
User-initiated & Business-initiated Conversations
Direct Access to WhatsApp Business API
Processing of messages limited to 20 messages per second
Service Level
>99%
Monthly fee for dedicated Regional Hosting
from 10€
Standard Support
WhatsApp Official Business Account (green badge)
WABA
(Professional Tariff)
(Professional Tariff)
API Only
Dev’s favourite
Dev’s favourite
49 €
Partner discounts available
WhatsApp Session Messages or Conversations
Unlimited
We NEVER charge any extra cost per session message or conversation!
Available Bandwidth
Peaks up to 10 messages per second without latencies
User-initiated & Business-initiated Conversations
Direct Access to WhatsApp Business API
Processing of messages limited to 10 messages per second
Service Level
>98%
Monthly fee for dedicated Regional Hosting
from 20€
Standard Support
not included
WhatsApp Official Business Account (green badge)
WABA
(API Only Tariff)
(API Only Tariff)
Enterprise
On-Premise / High-Availability
On-Premise / High-Availability
> 200 €
WhatsApp Session Messages or Conversations
Unlimited
We NEVER charge any extra cost per session message or conversation!
Available Bandwidth
Ultra high bandwidth and auto-scale set-ups available
User-initiated & Business-initiated Conversations
Direct Access to WhatsApp Business API
API plus On-Premise set-ups available
Service Level
Monthly fee for dedicated Regional Hosting
Standard Support
WhatsApp Official Business Account (green badge)
On-Premise
(Enterprise Tariff)
(Enterprise Tariff)
Wir unterstützen Sie gerne mit Sonderkonditionen für Use Cases mit vielen WhatsApp-Nummern. Bitte sprechen Sie uns an!
WhatsApp Business API FAQ
Häufige Fragen zu allen Themen rund um die Messaging API und WhatsApp Business Automation.
Wann macht die WhatsApp Business API für mich Sinn?
Die WhatsApp Business API via 360dialog ist die beste Lösung, wenn Sie über eigene Software-Developer Resourcen verfügen, wenn sie eine maßgeschneiderte Integration umsetzen wollen und wenn sie Kommunikation sinnvoll skalieren wollen. Wenn Sie Fragen zu den Möglichkeiten und der Einrichtung haben, sind wir gerne für Sie da. Auch helfen wir Ihnen gern, wenn Sie nach einem Dienstleister (System Integrator) oder einem Lösungsanbieter (Solution Provider) suchen. 360dialog verfügt über ein Netzwerk von mehr als 200 System Integratoren und Solution Provider.
Können mehrere Mitarbeiter per WhatsApp API WhatsApp-Anfragen zentral beantworten?
Ja, die 360dialog WhatsApp Business API kann von einem Benutzer, aber auch von mehreren Bearbeitern in der integrierten CRM-Lösung genutzt werden. Kollaboratives Beantworten der WhatsApp Anfragen ist somit kinderleicht möglich und übersichtlich gestaltet. Die WhatsApp API ist somit die perfekte Lösung um Kommunikation zu skalieren.
Ist der Service datenschutzkonform?
Mittels der WhatsApp Business API gewährleistet 360dialog eine legale und datenschutzkonforme Nutzung von WhatsApp in der Kundenkommunikation. Der Kunde gibt eine Einverständniserklärung ab, bevor der WhatsApp Service genutzt wird. Der Kunde wendet sich proaktiv an den Kundenservice mittels WhatsApp und bestätigt die Datenschutzrichtlinien. Der Kunde kann sich jederzeit mit einem einfachen Wort oder Befehl abmelden und veranlassen, dass seine Daten gelöscht werden. Nachrichten zwischen WhatsApp, der 360dialog API und Kunden sind Ende-zu-Ende verschlüsselt. WhatsApp kann nicht mitlesen. Somit ist diese Lösung sicherer als eine herkömmliche Email. Unsere Hosting-Server stehen je nach Bedarf in zertifizierten Rechenzentren innerhalb der Europäischen Union oder bei Bedarf auch in Ihrem Rechenzentrum.
Ist die Integration von WhatsApp viel Aufwand?
Wir liefern eine Plug & Play Lösung basierend auf der original WhatsApp API, sodass Sie wenig technischen Aufwand auf Ihrer Seite haben. Sie brauchen keine individuelle Dokumentation, es reicht die offizielle Dokumentation der WhatsApp Business API.
Wie lange dauert die Integration von WhatsApp in meine Organisation?
Das technische Setup geht relativ schnell, innerhalb Ihrer Organisation sollten Sie Ihre Ziele definieren und die für Sie passende Strategie für das Benutzen von WhatsApp wählen.
Kann ich bestehende CRM Systeme anbinden?
Ja, Sie können bestehende CRM Systeme per API mit unserer Lösung anbinden. Bitte kommen Sie auf uns zu, damit wir Ihre exakten Bedürfnisse verstehen und befriedigen können.
Verifizierter WhatsApp Business API Partner
Seien Sie einer der Ersten, die die neue WhatsApp Business API einsetzen darf
Offizielle WhatsApp Business API
AV & TOM,
da Ihre Daten
Daten auf deutschen Servern
Ende-zu-Ende Verschlusselung
DSGVO-Konformitat