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Как перейти с WhatsApp Business на WhatsApp Business API – 360dialog

Как перейти с WhatsApp Business на WhatsApp Business API


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Благодаря WhatsApp Business API, общаться с большой аудиторией стало намного проще. Процесс прехода от использования WhatsApp for Business к Business API связан с некоторыми моментами, которые необходимо учитывать.

WhatsApp предлагает перенос номера телефона с приложения WhatsApp для бизнеса на WhatsApp Business API. Далее – подробнее о процессе.


Кратко: как выглядит официальный перенос номера телефона

Как перейти с WhatsApp Business на WhatsApp Business API

WhatsApp для Бизнеса  -> WhatsApp Business API:

  1. Прежде всего, нужно подтвердить ваше отображаемое имя. Ваш официальный провайдер WhatsApp Business может сделать это во время настройки вашего бизнес-аккаунта WhatsApp в Facebook Business Manager. Этот шаг очень важен для создания сертификата. В противном случае, клиент WhatsApp Business API не будет работать.
  2. Сохранить номер телефона, который уже указан в заявке на WhatsApp Business, возможно. Однако необходимо удалить старый аккаунт, привязанный к этому номеру. Только после этого инициируется привязка данного номера к WhatsApp Business API. Процесс переноса номера телефона описан здесь. Пока вы переносите номер, все поступающие в этот момент входящие сообщения будут храниться на серверах WhatsApp и будут доставлены после того, как перенос завершен. 

    С этого момента пути назад нет. Существующие чаты (история переписки) не могут быть импортированы после того, как номер был привязан к API, требуется реконфигурация настроек профиля. Ваш старое приложение WhatsApp Business больше не сможет использоваться.
  3. Номер привязан к WhatsApp Business API.
    Все номера, на которые зарегистрированы аккаунты WhatsApp Business API, функционируют только с тем провайдером, который создал аккаунт и зарегистрировал номер.
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Переход на  WhatsApp Business API завершен

Дополнительные вопросы?

Я удалил WhatsApp, могу ли я начать процесс?

Не важно, использовался ли номер телефона в прошлом или он используется сейчас. Если у вас есть доступ к этим номерам, попробуйте осуществить это действие, прежде чем начать регистрацию на Business API.

  1. Возьмите мобильное устройство (iOS/Android) и установите сим-карту.
  2. Используйте его для верификации номеров, которые у вас имеются. Если это стационарный номер телефона, выберите вариант “голос” (voice).
  3. Переходите к регистрации WhatsApp Business API. На этом этапе номер будет удален из любых существующих регистраций WhatsApp.

Потеряю ли я какие-либо данные? 

После удаления аккаунта WhatsApp на Androind или iPhone, все новые входящие сообщения, отправляемые на этот номер, будут поступать на сервер WhatsApp. После завершения регистрации, они будут доставлены.

Могу ли я импортировать резервную копию, используя WhatsApp Business API? 

На данный момент возможности импортировать старые чаты нет.

Взымается ли плата за перенос номера?

Перенос номера занимает много времени. Уточните условия у вашего менеджера.

Влияет ли перенос номера на официальную верификацию бизнеса?

Официальная верификация бизнеса доступна только некоторым пользователям WhatsApp Business API. Перенос номера на этот процесс никак не влияет. После того, как номер успешно привязан к WhatsApp Business API, можно подать заявку на получение официального статуса (зеленая галочка в аккаунте).