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Ein Bild sagt mehr als tausend Worte – 360dialog

Ein Bild sagt mehr als tausend Worte


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Die 360dialog Plattform und API kann von nun an Media Dateien (Bilder, Audios, Videos und PDFs) empfangen und versenden, dank WhatsApp Media Support. Ein Bild sagt einfach mehr als tausend Worte.

360dialog WhatsApp API

Damit wird es Unternehmen noch einfacher gemacht, schnellen und zielgerichteten Service für Kunden über WhatsApp anzubieten. Noch mehr Anwendungsfälle für die professionelle Kommunikation per WhatsApp sind möglich.

Kundenstatement: “Es fühlt sich auch natürlicher an und schöpft die Möglichkeiten des Kanals erst richtig aus. Es macht echt Spaß, wenn uns Kundenfeedback per Bild oder Sprachnachricht erreicht und wir Kunden auch Dokumente per WhatsApp zukommen lassen können!”

Wichtig: Der Schutz der Privatsphäre ist bei Media-Anhängen besonders hoch anzusetzen, denn wer will schon, dass sich Windelfotos des Kleinkindes oder Scans von wichtigen Dokumenten im Internet wiederfinden?

Im Vergleich zu vielen anderen Anbietern der WhatsApp for Business API, bei denen nur ein Textversand möglich ist, geht 360dialog Plattform weiter und schafft Mehrwert durch native Unterstützung der kritischen WhatsApp-Funktionen.

Mögliche Anwendungsfälle

Feedback

Feedback kann noch einfacher vom Kunden mittels Fotos gegeben werden. Wer schickt schon gerne extra eine E-Mail, kopiert ein Foto hinein, recherchiert die Kundenservice E-Mail um dann Feedback abzugeben und womöglich nicht zu wissen, ob das Feedback überhaupt ankommt.

Bewerbung

Das Recruiting über WhatsApp ist zeitgemäß und reduziert einige Hemmschwellen. Bewerber können direkt und schnell erfragen ob die Stelle noch vakant ist, um dann ihren Lebenslauf mittels PDF an das Unternehmen zu senden.

Bestellungen

Bestellbestätigungen können als PDF Dokument an den Kunden mittels WhatsApp zugestellt werden.

Persönlichkeit

Mit Media Dateien können Unternehmen noch persönlicher mit Kunden kommunizieren, eine Sprachnachricht anstatt eines Textes zu verschicken, hebt von der Masse ab.

Möchten auch Sie mit Ihren Kunden datenschutzkonform, direkt und effektiv per WhatsApp kommunizieren? Sprechen Sie uns an und vereinbaren ein unverbindliches Beratungsgespräch.