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The complete HubSpot + WhatsApp integration | 360dialog

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360dialog

HubSpot + WhatsApp Integration

360dialog subscribers can quickly build a HubSpot WhatsApp integration through the WhatsApp Business API. You can install the integration through the HubSpot Marketplace, allowing you to store and manage your WhatsApp contacts in HubSpot.

Overview

Integrate WhatsApp with your HubSpot CRM and manage all your contacts, support tickets, and leads in one place! 360dialog’s Hubspot WhatsApp Integration brings all WhatsApp Inbox features into your HubSpot CRM and allows your team to keep track of sales and support conversations without missing any detail!

overview 360dialog

how does it work 360dialog

SEAMLESS INTEGRATION

How does
it work

When clients text your business on WhatsApp, their name and phone number get registered in HubSpot, the conversation or the exchanged messages are saved as timeline events, and your sales team members can respond to these messages through HubSpot.

POWERED BY

WhatsApp
Business API

This Integration between WhatsApp and HubSpot is powered by the Official WhatsApp Business API from 360dialog, one of the leading WhatsApp Business Solution Partners. 360dialog specializes in the WhatsApp Business API, enabling powerful and seamless connections between WhatsApp and other platforms, such as the HubSpot Integration.

7 Key Features

1 easy 360dialog

Few Clicks Installation

Easy deployment through the HubSpot marketplace. No development skills are required.

2 notifications 360dialog

Notifications

Create HubSpot workflows to receive in-app notifications through HubSpot whenever a WhatsApp message is received.

auto registration 360dialog

Contact Registration

Automatically register WhatsApp Contacts in HubSpot and allow agents to keep track of these.

4 team 360dialog

Team Inbox

Integrate HubSpot with your WhatsApp Team Inbox and enable 1-on-1 conversations. Send media files, attachments, and template messages.

5 familiar interface 360dialog

Familiar Interface

Enable multiple agents to respond to WhatsApp Messages through HubSpot with an interface similar to the WhatsApp Web.

6 auto recording 360dialog

Record Conversations

Automatically record WhatsApp Conversations and store them as timeline events in HubSpot.

7 contact lists 360dialog

Bulk Messages

Send bulk messages through HubSpot with the WhatsApp Team Inbox and enable 1-on-1 conversations.

7 key features 360 360dialog

How to build a HubSpot + WhatsApp
integration

To integrate HubSpot with WhatsApp, you must meet all 4 requirements:

Your business complies with the WhatsApp Commerce Policy and is eligible to access the WhatsApp Business API.

You have access to the WhatsApp Business API from 360dialog.

You have admin access to your Facebook business account.

You have the proper permissions to install apps through the HubSpot Marketplace.

vector 1 360dialog

Seamless Integration Illustration 360dialog

vector 2 360dialog

Seamless
Partner Integration

Need different features for your WhatsApp HubSpot Integrations? 360dialog might still have the perfect solution for you. Our strong partner network will provide you with solutions supporting your use cases! At 360dialog, we have partnered with many independent software vendors (ISVs) who can quickly help you integrate HubSpot with WhatsApp. Make sure to reach out to us so we can recommend a partner for you.

FAQ

Why do I need a WhatsApp Business API from 360dialog for the HubSpot WhatsApp Integration?

The 360dialog HubSpot WhatsApp Integration on our marketplace is built specifically for the WhatsApp Business API, which is incompatible with the WhatsApp Business application. The WhatsApp Business API enables the exchange of data between WhatsApp and other applications such as HubSpot, which is the most effective and secure way to do so.

Can I use WhatsApp with my HubSpot workflows?

You can create a workflow to trigger a specific action when a WhatsApp message is sent or received. However, you need to know that WhatsApp doesn’t encourage sending spammy messages to contacts that did not opt-in to receive messages from you. Attempting to send bulk messages to contacts that didn’t text you first or agree to receive messages from you might limit the number of messages you can send or even completely block your number.

Can I integrate HubSpot with WhatsApp through Zapier?

Yes, a connection/Zap between HubSpot and WhatsApp can be arranged within Zapier instead of installing the application from the HubSpot Marketplace. However, an integration through Zapier might not be as comprehensive. For example, you cannot use the chat button feature that allows you to open your WhatsApp inbox through HubSpot if you are using Zapier to connect the two platforms.

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360dialog – Official WhatsApp Business Solution Provider.
Robust hosting solutions with a developer-friendly and lightweight messaging API at a competitive,
scalable, and transparent flat-fee price.

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